FAQs

Shipping & Delivery

How long does delivery take in Pakistan?

We deliver orders within 3–5 working days nationwide. Delivery times may vary slightly based on your city or courier partner.

Which courier does Ehsanor use?

We partner with TCS, Leopards, and Call Courier to ensure safe and fast delivery across Pakistan.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number by SMS or email. You can use it to check your order’s status anytime.

Payment & Orders

What payment methods are accepted?

Ehsanor accepts:

  • Cash on Delivery (COD)

  • Debit/Credit Cards

  • Bank Transfers

All transactions are processed securely through trusted gateways.

How do I know my order is confirmed?

After placing an order, you’ll receive a confirmation email or SMS. If you don’t get one, please contact our support team.

Can I change my order?

Yes, you can modify your order before it’s shipped. Once dispatched, it cannot be canceled but can be returned after delivery.

Returns & Exchanges

What is Ehsanor’s return policy?

You can return or exchange an item within 7 days of receiving it as long as it’s unworn, unused, and in original packaging with tags.

How do I request a return?

Simply email us at info@antiquewhite-narwhal-758725.hostingersite.com with your order number. Our team will guide you through the quick and easy return process.

How long does it take to get a refund?

Once we receive and inspect the item, refunds are processed within 10–14 working days to your original payment method.

Product, Sizing & Support

How do I choose the right size?

Each product page includes a detailed size chart. Compare your measurements to the chart before ordering to get the perfect fit.

Are the colors of products accurate?

We use professional photography and editing to show true colors, but slight variations may occur due to screen settings or lighting.

What if a product is out of stock?

If an item is unavailable, you can click “Notify Me” to get an alert when it’s back in stock.

How can I contact Ehsanor?

You can reach our support team at info@antiquewhite-narwhal-758725.hostingersite.com or message us on Instagram / Facebook. We respond within 24 hours.

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